Rules for purchasing goods in the online store https://www.youniformer.com/parduotuve/
Basic concepts
Online store – this online store which address is https://www.youniformer.com/parduotuve/.
Seller – UAB “Rio Lindo”, registered office address Smolensko str. 6, block A, LT–03201 Vilnius, company code: 302457844.
Account – Buyer’s Online Store user account for shopping in the Online Store.
Buyer – any person who purchases goods in the Online Store or uses other services provided by the Online Store.
Agreement – a sale and purchase agreement concluded between the Buyer and the Seller when the Buyer is shopping in the Online Store.
Rules – the rules of use and purchase and sale of this Online Store.
Order – the order placed by the Buyer for the goods distributed in the Online Store.
1. General provisions
1.1. These Rules are drawn up in order to ensure the rights of you and the Seller, to determine the duties and responsibilities of both parties and other rules related to the purchase and sale of goods in the Online Store.
1.2. When purchasing in the Online Store, after creating a shopping cart and starting to fill out the order form and ticking the box next to the statement “I have familiarized myself with and agree to the purchase rules and conditions”, the Buyer confirms that he/she has familiarized himself/herself with these Rules, agrees with them and undertakes to comply with them. After the Buyer approves the Rules, they become an integral part of the Agreement.
1.3. The Rules determine the conditions and procedure for ordering, purchasing, returning goods of the Online Store, the procedure for paying for the goods, and also specify the information that must be provided to the Buyer in accordance with the legal acts of the Republic of Lithuania.
1.4. The Seller does not assume any risk or responsibility and is unconditionally released from it to the maximum extent permitted by law, if the Buyer did not familiarize himself/herself with the Rules, although he/she was given such an opportunity.
1.5. The Seller reserves the right to unilaterally change the Rules at any time by publishing the changed Rules on the website of the Online Store. Changes take effect from the moment of publication and are valid for all transactions concluded after publication. When shopping in the Online Store, the Buyer is subject to the Rules valid at the time of placing the Order.
2. Conclusion of the Agreement
2.1. Agreements in the Online Store are concluded in electronic form. When concluding Agreements with Buyers, the Seller follows the provisions of the Civil Code of the Republic of Lithuania, which regulate distance agreements, and the “Rules of Retail Trade” approved by Resolution No. 738 of the Government of the Republic of Lithuania dated 22 July 2014.
2.2. The following persons have the right to buy in the Seller’s Online Store: legally capable natural persons; minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, except in cases where they have the right to independently dispose of their income; legal entities and their authorized representatives. By agreeing to these Rules, the Buyer confirms that he/she has the right to buy in the Seller’s Online Store.
2.3. During registration in the Online Store, filling out the order form or otherwise using the Online Store, the Buyer must provide complete and correct data. If the data provided by the Buyer changes, the Buyer must update them immediately. The Buyer is responsible for the correctness of the data provided in the registration form, order form or otherwise using the Online Store and assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided.
2.4. The Buyer undertakes to ensure the confidentiality of the Account data (password) and not to disclose them to third parties. The Buyer is responsible for saving the login data provided to him/her, as well as for any actions performed in the Online Store after logging into the Buyer’s Account. The Buyer is responsible for any actions of third parties, if they were made using the Buyer’s login data and the Buyer’s Account.
2.5. The Agreement between the Buyer and the Seller is considered concluded and comes into force from the moment when the Buyer, having created the Shopping Cart in the Online Store, specified the delivery address and other necessary data, selected the payment method and having familiarized himself/herself with and confirmed his agreement with these Rules, clicks on the “Confirm purchase” link and the Seller sends a confirmation of the order submitted by the Buyer to the e-mail specified by the Buyer, with the goods specified in it, their exact number and prices, and the order number provided.
2.6. The Agreement concluded between the Buyer and the Seller is valid until the obligations of the parties under the Agreement are fully fulfilled or until the Agreement expires in the manner specified in these Rules.
2.7. The Seller has the right to unilaterally refuse the Agreement and return the money paid by the Buyer or to extend the terms of performance of the Seller’s obligations under the Agreement, if due to fundamentally changed circumstances and/or due to technical errors (obstacles) and/or the actions of third parties, the Seller does not have the opportunity to fulfill the Agreement by reasonable means available to him/her. In such cases, the Seller undertakes to inform the Buyer about the situation and to look for ways to fulfill the Agreement that satisfy both parties.
3. Items and their prices
3.1. The characteristics of each item sold are indicated in the description provided in the Online Store for the respective item. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the Online Store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer or other technical reasons, as well as taking into account reasonable possible discrepancies in appearance. If the discrepancy in the color, size or shape of the item is due to the actions of the Seller or third parties related to the Seller, then the Seller is responsible for possible discrepancies in the appearance of the item.
3.2. The photos of the items presented in the Online Store may not correspond to the actual appearance, color, configuration or shape of the items and their packaging. The information in the item description is of a general nature, therefore it may not match the information on the item packaging.
3.3. The price of the goods valid at the time of the Order applies to the goods. The prices of goods in the Online Store may differ from the prices of goods in the Seller’s physical stores.
3.4. The Seller has the right at any time, without notifying the Buyer, to change the offer and price of goods in the Online Store. These changes will not affect the execution of the already approved Order.
3.5. The price of each sold item is presented in Euros and indicated in the Online Store next to the corresponding item, in the Buyer’s Order and in the electronic notification sent by the Seller to the Buyer about the Order confirmation. The Seller undertakes to sell the goods at the prices valid at the time of confirmation of the Buyer’s Order to the Seller.
3.6. Value added tax (VAT) is included in the item price.
3.7. The price of the item does not include the delivery fee to the Buyer. The fees for the delivery of goods are specified in Clause 5.2 of these Rules and in the Buyer’s Order Confirmation Notice.
3.8. The Seller has the right to cancel the Agreement and is not obliged to deliver the ordered goods in the following cases: the price or quality of the goods was displayed incorrectly in the Online Store or the final purchase price was displayed incorrectly in the shopping cart due to a system error. Upon becoming aware of the error, the Seller will immediately notify the Buyer and the Buyer will be entitled to an immediate refund of the price paid using the same means of payment that the Buyer used for the original transaction. The Buyer may purchase the same items at the revised price specified in such notice by placing the selected items in a new shopping cart. The Seller shall have no obligation to provide the Buyer with any additional compensation for damages that the Buyer may suffer as a result of such agreement waivers.
3.9. The Seller has the right to determine the minimum size of the shopping cart at its discretion, i.e. the minimum Order amount, upon reaching which the Buyer’s order will be executed.
3.10. An administration fee may be applied (including VAT applicable at that time according to legislation) to the shopping cart, which includes the total price of all goods of the relevant Seller below the specified amount (including VAT applicable at that time according to legislation), which is intended to cover warehouse systems support, goods preparation process and other order fulfillment costs. This fee may only be applied to orders with less than the specified cart amount (excluding shipping costs). By approving the Rules, the Buyer agrees to the procedure for applying the administration fee specified in this clause and undertakes to pay it to the Seller. When the money for the goods is returned to the Buyer in cases provided by the Rules, the administration fee is also returned to the Buyer, if the Buyer had paid it.
4. Payment for goods
4.1. The Buyer pays for the goods using electronic banking services or bank cards;
4.2. When paying for goods and their delivery using bank services, the Buyer may be subject to commissions and/or other fees set by the Bank for the operations performed.
4.3. The Seller starts executing the order of goods submitted by the Buyer only after receiving full payment for the goods and their delivery. Payment is considered completed when the entire amount due is received and credited to the Seller’s bank account.
4.4. The Buyer must pay for the goods and their delivery at the time of the conclusion of the Agreement. If the Buyer does not pay for the goods and their delivery at the time of concluding the Agreement, it is considered that the Agreement has not been concluded.
4.5. The Seller undertakes to provide the Buyer with all the necessary and correct information necessary for the payment of the goods and their delivery services, but the Seller does not assume any responsibility for the improperly provided services and related losses of the banks using the services of which the Buyer paid the Seller. Also, the Seller does not assume any responsibility arising from errors made by the Buyer when forming and executing the payment order (e.g. incorrect indication/entry of the account number, incorrectly submitted order code, etc.) and related losses and/or other negative consequences.
5. Delivery of goods
5.1. The goods are delivered by the Seller, the Buyer collects the goods at the Seller’s office, or a company providing courier services on behalf of the Seller (hereinafter – the Courier). Delivery of goods is carried out throughout the territory of the Republic of Lithuania, including the Curonian Spit and foreign countries. The goods are delivered to the address specified by the Buyer during registration and/or when submitting the Order.
5.2. The following goods delivery fee applies to the delivery of goods:
5.2.1. In Lithuania, free delivery applies to orders that the Buyer chose to pick up at the Seller’s office. If the delivery of goods via Courier is optional – an additional delivery fee is charged: home delivery in Lithuania via courier service – EUR 6. Shipments to the Curonian Spit (Neringa) are not delivered. Delivery to EU countries – EUR 20.00; delivery to third countries – EUR 30.00.
5.3. Items are delivered on working days from Monday to Friday. Usually, the goods are delivered to the address specified by the Buyer: in Lithuania within 3-5 working days, to other countries within 4-14 working days. The Buyer agrees that, exceptionally, due to unforeseen circumstances, the delivery of the goods may be delayed, but in any case, the goods must be delivered no later than within 30 (thirty) calendar days. The deadline for the delivery of the goods starts counting after the Seller receives the Buyer’s payment for the goods and their delivery services.
5.4. If more than one item is ordered, they may be delivered at different times. There will be no additional delivery charge for this.
5.5. The Seller is not responsible for the delay in the delivery of the Order due to the fault of third parties delivering the parcels.
5.6. In all cases, the Seller is released from responsibility for the delay in delivering the goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer’s own fault or due to circumstances beyond the Buyer’s control.
5.7. If the delivery of the goods is delayed for more than 10 (ten) working days due to no fault of the Buyer or circumstances related to it and the parties fail to agree on the extension of the deadlines for the delivery of the goods or the replacement of the ordered goods with similar or other goods available in the Online Store, the Buyer has the right to withdraw from the Agreement (in informing the Seller about it at the e-mail address of the Online Store at info@youniformer.com ), and the Seller undertakes to return the money paid to the Buyer within 30 (thirty) calendar days after receiving the notice of withdrawal from the Agreement. The money is returned to the bank account from which the payment was made.
5.8. The Buyer, who has chosen the method of delivery of the goods via courier, undertakes to indicate the exact delivery address of the goods in the Buyer’s electronic purchase account and to collect the goods at the delivery time agreed with the courier. The Buyer must ensure that the goods are picked up by the buyer or another person to whom the Buyer gave the Order number at the delivery address provided during the Order at the delivery time agreed with the courier. If the ordered goods will not be collected by the Buyer himself/herself, he/she must indicate in the Order the name and surname of the person who will collect the goods, and such a person, when collecting the goods, must present a valid identity document.
5.9. If, due to the fault of the Buyer or circumstances depending on him/her, the delivery and handover of the goods to the Buyer did not take place at the time agreed upon by the parties (e.g. after delivering the goods to the address specified by the Buyer, it turned out that the delivery address was specified incorrectly or after coordinating with the Buyer the delivery time of the goods at the specified address, neither the Buyer nor other goods were found receiving person, etc.), the Seller or the Courier on its behalf additionally contacts the Buyer and arranges with him/her a new delivery time suitable for both parties. For such repeated delivery of the goods, the Seller has the right to require the Buyer to pay an additional delivery fee. If the Buyer unreasonably does not accept the goods and during their re-delivery, it is considered that the Buyer has abandoned the Agreement, and the Buyer’s order is canceled, informing the Buyer about this at the e-mail address specified in the registration form or the submitted order form. In this case, the Seller undertakes to return the money paid by the latter to the Buyer within 30 (thirty) calendar days after the termination of the Agreement, deducting the costs of returning the goods to the Seller from the returned amount. The money is returned to the bank account from which the payment was made.
5.10. During the delivery of the goods, the Buyer (the Buyer’s representative) must together with the Seller or Courier who delivered the goods (depending on the case) check the condition of the shipment (whether the packaging of the shipment is not crumpled, wet, torn or otherwise externally damaged), the assortment, quantity and quality of the goods. Having noticed damage of the external appearance of the shipment and/or item, inconsistencies in the item range and/or quantity, the Buyer (Buyer’s representative) must note this in the shipment delivery confirmation provided by the Seller or Courier (in the cargo waybill or other similar document) and write it together with the Seller or Courier to sign a free-form shipment and/or item damage/non-conformance document. Damage/inconsistencies detected during the transfer of the goods are removed in accordance with the procedure and terms agreed upon by the Buyer and the Seller.
5.11. If the Order submitted by the Buyer contains at least one item, the Seller cannot deliver the desired quantity to the Buyer within the terms specified in these Rules, the Seller shall immediately inform the Buyer of this at the e-mail address or phone number specified in his/her electronic purchase account and indicate one or more of the possible solutions to the situation at its discretion:
5.11.1. The Seller unilaterally cancels the Order and within 30 (thirty) days returns the amount paid to the Buyer to the Buyer’s bank account from which the payment for the Order was made.
5.11.2. The Seller offers another (later) order delivery (collection) term.
5.11.3. The Seller offers to fulfill the Order without the missing item and to return to the Buyer the amount of money paid for the missing item within 30 (thirty) days from the day of delivery (collection) of the Order to the Buyer’s bank account from which the payment for the Order was made.
5.12. If the Buyer does not agree with the methods of execution of the Order proposed in Clauses 5.11.2 or 5.11.3 of the Rules, he/she may refuse the Order. In this case, within 30 (thirty) days from the cancellation of the Order, the Seller returns the amount paid to the Buyer under the Order to the Buyer’s bank account from which the payment was made.
6. Right of withdrawal from a distance agreement and return of goods
6.1. The Buyer who is considered a consumer according to the provisions of the Law on the Protection of Consumer Rights of the Republic of Lithuania, i.e. a natural person seeking to enter into or entering into agreements for purposes unrelated to his/her business, trade, craft or profession (consumption purposes) has the right, without giving a reason, to withdraw from the Agreement by notifying the Seller in writing or by telephone within 14 (fourteen) days from the day of delivery of the goods. The Buyer’s notice of termination of the Agreement must be provided in a free form and sent to the following address: info@youniformer.com. In order to comply with the withdrawal period, it is sufficient that the Buyer informs the Seller that he/she is exercising his/her right to withdraw from the Agreement before the withdrawal period expires. The item is returned to the Seller’s office at the Buyer’s expense. The Buyer must send and/or deliver the returned goods to the Seller within 14 (fourteen) days from the moment of submission of the notice of withdrawal from the Agreement. The Seller, upon receiving the Buyer’s written notice of withdrawal from the Agreement specified in this clause of the Rules, returns the money paid for the goods to the Buyer (including the costs of delivery of the goods) within 30 (thirty) calendar days.
6.2. In cases where the Buyer returns only one or several, but not all of the goods purchased under the Agreement, the delivery costs to the Buyer are not refunded if the delivery amount does not depend on the quantity, value or other characteristics of the delivered goods. In cases where the delivery amount depends on the quantity, value or other characteristics of the delivered goods, the part of the delivery fee by which the delivery fee increased compared to the one the Buyer would have had to pay without ordering the returned goods is returned to the Buyer.
6.3. Buyers who are legal entities or natural persons – entrepreneurs do not have the right to withdraw from the distance Agreement within 14 (fourteen) calendar days without giving a reason, therefore, for these Buyers, goods of high quality and in accordance with the Order are not returned or exchanged.
6.4. Upon cancellation of the Agreement, the returned item must meet the following requirements:
6.4.1. The item cannot be worn or otherwise used, it must be undamaged and without losing its value;
6.4.2. The item must be presented in the original packaging of the manufacturer (the packaging can be changed only to the extent necessary to inspect the item) and without losing its commercial appearance;
6.4.3. The item must remain with all tags attached.
7. Rules for exchanging and returning goods of unsuitable quality
7.1. Goods of inappropriate quality are exchanged for goods of suitable quality and goods are returned based on cases, procedures and conditions set in Article 6.364 of the Civil Code of the Republic of Lithuania.
7.2. The Seller guarantees the quality of the items and is responsible for the defects of the items that become apparent within two years, if the Seller does not prove that they arose because the Buyer violated the rules of use or storage of the item, or due to the fault of third parties or force majeure.
7.3. The Buyer does not have the right to terminate the Agreement if the lack of the item is insignificant.
7.4. If the Buyer has purchased goods of inadequate quality, the Buyer may return the goods within the warranty period and, at his/her option, may demand:
7.4.1. The Seller to remove the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
7.4.2. To reduce the purchase price accordingly;
7.4.3. To replace the item with an analogous item of suitable quality;
7.4.4. To return the price paid and cancel the purchase and sale agreement.
7.5. The Buyer can choose only one of the methods of protection of rights provided for in Clause 7.4 of the Rules. The Buyer must declare his/her choice when returning the item. If, after the Buyer chooses the method provided for in Clause 7.4, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in Clause 7.4.
7.6. If the Buyer terminates the Agreement due to the inappropriate quality of the item, the Seller must return the price paid by the Buyer. The cost of returning an item of inappropriate quality is borne by the Seller.
7.7. If a price difference occurs during the exchange of goods, the Buyer must settle with the Seller according to the recalculated prices of the goods valid at the time of the exchange of goods.
7.8. Goods are exchanged or returned at the request of the Buyer in a free form, which is submitted to the Seller by e-mail specified in the Rules. In the submitted request, the reason (lack of quality of the item) due to which the purchased item does not satisfy the Buyer and one of the requirements specified in Clause 7.4 of the Rules is indicated. A document confirming the purchase and sale of the goods from the Seller is attached to the application.
8. Processing of personal data
8.1. The Seller applies the security and processing requirements for the processing of personal data, established in the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation of the European Union.
8.2. The Seller takes appropriate technical and organizational measures to ensure the protection of all processed personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other forms of unlawful processing.
8.3. More information on the processing of the Buyer’s personal data can be found in the Seller’s Privacy Policy.
9. Final Provisions
9.1. The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Online Store without informing the Buyer.
9.2. When commenting or sending a recommendation, the Buyer guarantees that any information provided by him/her is correct, accurate or otherwise not misleading, does not violate the rights of third parties and the requirements of the legal acts of the Republic of Lithuania. By commenting and sending a recommendation, the Buyer assumes responsibility for his/her actions.
9.3. The Seller reserves the right to delete and/or correct the comments posted by the Buyer at any time if it believes that the Buyer has not complied with the requirements specified in Clause 9.2. of these Rules.
9.4. The Seller is not responsible for any and all disruptions in the Internet connection, e-mail service providers’ networks, due to which the Buyer does not receive informative or confirming e-mails from the Seller.
9.5. The Seller sends all notifications of any kind to the Buyer to the e-mail address specified in the registration form or the submitted order form.
9.6. The Buyer sends all messages, requests, complaints, etc. of any kind to the e-mail address of the Seller’s Online Store at info@youniformer.com. The Buyer has the right to contact the Seller and the Seller’s business address at Smolensko str. 6, block A, LT-03201 Vilnius, Lithuania.
9.7. These Rules do not in any way limit and in no case can be understood as limiting the rights of the Buyer (user) established by the legal acts of the Republic of Lithuania. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania. The Law of the Republic of Lithuania applies to the goods purchase and sale agreement concluded between the Buyer and the Seller.
9.8. All disagreements between the Buyer and the Seller arising from or related to the purchase and sale agreement shall be resolved by negotiation between the parties. If an agreement cannot be reached, you can submit a request/complaint regarding the item purchased in the Online Store to the State Consumer Rights Protection Service (Vilniaus str. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, phone 852626751, fax: (8 5) 2791466, on the website vvtat.lt (also to the territorial units of the State Consumer Rights Protection Service in counties) – or to fill out the application form on the EGS platform http://ec.europa.eu/odr/.
9.9. These Rules are published and enter into force on 1 December 2022.